Information we collect
When you contact us or submit a website form, we collect the information you provide, such as your name, property address, email address, phone number, service interest, and communication preferences. If you opt in to text messages, we record your consent choice, the disclosure shown, the time of consent, and its source. We also receive technical information needed to operate and secure the website, such as network and request information.
How we use information
We use your information to respond to requested solar or battery consultations, discuss maintenance and service needs, coordinate appointments, provide support, and operate and protect our website. We use Homepal’s internal customer relationship management tools to handle inquiries. A form submission or phone number alone does not enroll you in text messaging.
If you separately subscribe to email updates, we use your email address for those updates. Email consent is separate from SMS consent. You can ask us to stop email updates by contacting info@myhomepal.com.
Do We Disclose Any Information to Outside Parties?
We do not sell your personal information. We may provide information to service providers that help operate our website, support our business, or deliver services you request. These providers must keep the information confidential and use it only to perform services on our behalf. We may also disclose information when required by law or necessary to protect legal rights, property, or safety.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own use. Homepal HX, LLC does not sell, rent, or transfer SMS opt-in data or consent. Our contracted messaging service providers may access this information only as necessary to operate and deliver Homepal messages on our behalf. They are prohibited from using it for independent messaging, marketing, or promotional purposes.
All other information-sharing categories in this Privacy Policy exclude text messaging originator opt-in data and consent. The only permitted processing is the limited messaging-service-provider processing described above. These restrictions apply in every circumstance and cannot be waived by consumer permission.
Website operation and security
We use hosting and service providers to operate this website and securely handle inquiries. Security controls may process network information to help prevent abuse. Staff sign-in may use cookies to maintain an authenticated session. The public inquiry form does not require a visitor account.
Retention and your choices
We keep information as needed to handle inquiries, provide services, maintain consent and opt-out records, meet applicable obligations, and resolve disputes. Contact us to request access to, correction of, or deletion of information you have provided. Some records may need to be retained to honor opt-outs or meet applicable requirements.
Updates to this policy
We may update this policy as our services or practices change. The effective date above identifies the current version.
Contact Us
For questions about this Privacy Policy or our handling of your information, contact Homepal HX, LLC at info@myhomepal.com or call 214-776-5219.
If you separately opt in to Homepal’s SMS program, we use your mobile number and messaging information for your requested solar or battery consultation, appointments, maintenance, and service support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.